Birds Eye Blue — General Shipping, Returns, Cancellations & Refunds Policy
Birds Eye Blue Customer Policies
Shipping, Returns, Cancellations & Refunds Policy
This policy applies to purchases made through Birds Eye Blue. Some products are fulfilled directly by an approved supplier and may be subject to additional product- or supplier-specific terms. Those additional terms will be linked on the applicable product page.
Customers should not contact or return products directly to a supplier unless Birds Eye Blue provides written instructions and a return authorization.
1. Order Processing and Fulfillment
Products may be fulfilled by Birds Eye Blue or shipped directly by an approved supplier. Processing times vary by product, availability, destination, and fulfillment method. Estimated shipping or delivery dates are not guaranteed.
We may contact you if an item becomes unavailable, is backordered, requires additional shipping review, or cannot be shipped to the address provided.
2. Shipping Charges
Shipping charges are shown at checkout or otherwise disclosed before an order is completed. Charges may reflect carrier rates, package weight, dimensional weight, destination, fuel surcharges, delivery-area surcharges, residential delivery, oversize handling, insurance, and other carrier-imposed fees.
Unless required by law or expressly stated otherwise, original outbound shipping charges are non-refundable after an order has shipped.
3. Cancellations
Cancellation requests must be submitted to Birds Eye Blue as soon as possible. A cancellation is not guaranteed.
- An order may be canceled only before it has been released for supplier processing or shipment.
- Once an order has entered processing, fulfillment, or shipment, it may no longer be cancelable.
- If cancellation is no longer possible, the order may need to be handled as a return, subject to the applicable return terms.
4. Returns
Return eligibility depends on the product, condition, reason for return, timing, and any supplier-specific terms shown on the product page.
- All returns require prior written authorization from Birds Eye Blue.
- Unauthorized returns may be refused and may not receive credit.
- Products must be returned in resalable condition with all original packaging, parts, accessories, manuals, and included materials.
- Return shipping must follow the instructions supplied by Birds Eye Blue.
- Some products, including special-order, closeout, final-sale, or nonreturnable items, may not be eligible for return.
Non-Defective Returns
For approved non-defective returns, the customer may be responsible for return shipping, restocking charges, and other non-refundable fulfillment costs disclosed on the applicable product or supplier-policy page.
Defective Products
Defective-product requests must be reported promptly. Depending on the product and warranty, the available remedy may be replacement, repair, supplier or manufacturer warranty service, store credit, or refund.
5. Damaged Shipments
Inspect the shipment and packaging promptly after delivery. Report visible shipping damage to Birds Eye Blue within 48 hours of delivery. Concealed shipping damage should be reported as soon as discovered and no later than 10 calendar days after delivery.
Keep all cartons, packing materials, labels, product packaging, and damaged items until the claim is resolved. Photographs may be required.
6. Refunds and Credits
Approved refunds are generally issued to the original payment method after the return is received, inspected, and approved. Processing time varies by payment provider and financial institution.
Refunds may be reduced by applicable restocking fees, non-refundable shipping charges, return-shipping costs, missing-item charges, or other amounts disclosed before purchase or required by the applicable supplier policy.
7. Supplier-Specific Terms
Products fulfilled by a third-party supplier may have additional shipping, cancellation, return, restocking, warranty, or product-restriction terms. The applicable product page will identify those terms through a supplier-policy link.
Where a supplier-specific policy is more restrictive than this general policy, the supplier-specific terms will govern that product, subject to applicable law.
8. Contact
To request a cancellation, return authorization, damage claim, or other order assistance, contact Birds Eye Blue through our Contact Page.
Birds Eye Blue may update this policy from time to time. The policy in effect on the date of purchase will apply to the order, except where a change is required by law.