Supplier-Specific Product Policy

PE-Fulfilled Products: Shipping, Cancellations & Returns

This policy applies to products whose Birds Eye Blue SKU begins with PE-. These products are fulfilled and shipped directly by our approved supplier.

1. Shipping and Fulfillment

PE-fulfilled products ship directly from our supplier using the carrier and service selected for the product, destination, package size, weight, and delivery requirements.

• Supplier-fulfilled orders do not qualify for the supplier’s free-freight program.
• Shipping charges may include carrier rates, fuel surcharges, residential delivery, delivery-area charges, extended-area charges, dimensional or oversize fees, insurance, and other applicable carrier fees.
• Shipping and accessorial charges assessed after shipment are non-refundable.
• Some products may be limited to ground transportation because of batteries, size, weight, or carrier restrictions.
• Large or heavy products may require additional shipping review or a separate freight quote.

2. Order Cancellations

Cancellation requests must be submitted immediately. PE-fulfilled orders cannot be canceled after they have been released to the supplier’s distribution or fulfillment process.

If an order can no longer be canceled, it must be handled under the return rules below, if the product is returnable.

3. Return Authorization Required

Every return requires prior authorization from Birds Eye Blue. Returns sent without authorization may be refused and may not receive a refund or credit.

• The return-authorization number must be clearly shown as instructed.
• Do not place shipping labels or write return information directly on the manufacturer’s retail box.
• The product must be securely packaged and may require double packaging.
• All original packaging, manuals, accessories, parts, and included materials must be returned.

4. Non-Defective Returns

Approved non-defective returns are subject to the following conditions:

• A 15% restocking fee will be deducted from the product credit or refund.
• The customer is responsible for prepaid return shipping.
• Original outbound shipping and carrier charges are non-refundable.
• The product must be in resalable condition with all original packaging and materials.
• Non-defective returns will not be accepted more than 90 days after the supplier’s sale to Birds Eye Blue.
• Special-order, closeout, final-sale, and products designated as nonreturnable are not eligible for return.

5. Defective Products

A product believed to be defective must be reported to Birds Eye Blue promptly. Defective-product return requests generally must be initiated within 30 days of the supplier’s sale to Birds Eye Blue.

After that period, warranty service may be provided directly under the manufacturer’s warranty. The available remedy may include replacement, repair, warranty service, credit, or refund.

For an approved damaged or defective replacement, replacement freight may be covered by the supplier.

6. Shipping Damage

Inspect the package upon delivery. Report visible shipping damage to Birds Eye Blue within 48 hours. Concealed damage must be reported as soon as discovered and no later than 10 calendar days after delivery.

Retain the product, shipping carton, retail packaging, labels, and all packing materials. Photographs and other documentation may be required before a claim or replacement can be approved.

7. Refused Deliveries

Refusing a delivery does not cancel the order. If a shipment is refused without prior authorization, the customer may be responsible for:

• Original outbound shipping charges;
• Return shipping and carrier fees;
• Any applicable accessorial charges; and
• A 15% restocking fee.

8. Refund Processing

Refunds or credits are processed only after the supplier receives, inspects, and accepts the return. Approved amounts may be reduced by restocking fees, shipping charges, missing-item charges, damage, or other applicable deductions.

Refund timing depends on supplier processing, Birds Eye Blue review, the payment provider, and the customer’s financial institution.

9. Product-Specific Restrictions

Individual products may have additional territorial, warranty, transportation, returnability, manufacturer-authorization, or minimum-advertised-price restrictions. Those restrictions remain applicable even when not restated on this page.

10. Contact Birds Eye Blue

For cancellation, return authorization, damage, defect, or warranty assistance, use our Contact Page.

General Birds Eye Blue terms also apply. Review our General Shipping, Returns, Cancellations & Refunds Policy .

This policy applies only to PE-fulfilled products and may be updated when supplier or carrier requirements change. Applicable consumer-protection laws remain controlling.